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Lytron-bike

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Purchased but not shipped (Cancellation):


Cancellation before shipment is subject to an 8% processing fee.


bike has been delivered (Unused):

The item(s) must have been purchased from Lytron-bike.com.
Returns will be accepted within 30 days of purchase.
The item(s) must be in new, unused condition with original packaging.
Proof of purchase required.
A refund will be applied to the original card used in the transaction.


Used items:


• We do not offer returns on used items except in EXTREME cases of breakage/malfunction.

Before a return is sent, the customer must have written approval of said return from lytron bikes. If a customer sends a return without the written consent of lytron bikes, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrifice the item.

Please send us a notification with the tracking number after shipping any items for return. Once we received the item, we will either replace the item or give you a refund. This will be issued in 2 business days.
If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.


Late or Missing Refunds


If you haven’t received a refund after 2 business days of approval, please check your bank account again and contact your credit card company/bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@lytron-bike.com.

Shipping Damage Claims


In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@lytron-bike.com and provide us with photo or video proof. 


NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

 

Non-returnable items include, but are not limited to:


• All accessories.
• Special orders.

We will send the return address in the form of e-mail and provide it to you after you submit the application.

 

If you have any question about our Return & Exchange Policy, please contact us at support@lytron-bike.com and we'll response it as soon as possible.